Return Policy

This Return and Refund Policy outlines our approach to refunds and plan changes for MailFlow.

1. No Payment Gateway

MailFlow does not currently collect payments through the platform. Plans are assigned manually by our team based on agreed terms with each customer. As a result, traditional "refund" processes do not apply in the standard e-commerce sense.

2. Plan Adjustments

If you believe you have been assigned an incorrect plan or your access does not match what was agreed, please contact us immediately. We will correct any discrepancies within 1 business day.

3. Service Credits

If the Service experiences extended downtime (more than 4 hours in a rolling 30-day period) that is directly attributable to our infrastructure, you may be eligible for a service credit. To request a credit, contact us within 7 days of the incident with evidence of impact.

4. Data Retention After Cancellation

If your account is cancelled or suspended, your data is retained for 30 days. During this window, you may request an export of your subscriber lists and campaign data. After 30 days, data is permanently deleted.

5. Exceptional Circumstances

We review refund and credit requests on a case-by-case basis. Factors we consider include:

• Length of time since access was granted
• Whether the Service was used or not
• The reason for the request
• Compliance with our Terms of Service

6. How to Request

To request a plan adjustment, service credit, or account cancellation, please use our Contact page or email us directly at support@example.com.

Please include:

• Your registered email address
• A description of the issue
• Any relevant dates or evidence

7. Response Time

We aim to respond to all return/credit inquiries within 2 business days.